If you have a question or complaint regarding our privacy policies or procedures, you may contact our Privacy Office by mail at:
Privacy Office
Federated Insurance Company of Canada
Box 5800
Winnipeg, Manitoba
R3C 3C9
or by e-mail at privacy@federated.ca,
or call 1-800-665-1934 and ask to speak with the Privacy Office.
While we will make every effort to answer your questions and resolve any issues to your satisfaction, if you are not satisfied with the resolution of your inquiry or complaint you may challenge our decision by contacting the Privacy Commissioner of Canada at:
The Privacy Commissioner of Canada
112 Kent Street
Ottawa, Ontario
K1A 1H3
Toll-free 1-800-282-1376
Fax (613) 947-6850
info@privcom.gc.ca
Accessing and Amending Your Information
You have the right to know what kind of information we keep about you, how we have dealt with that information, to receive copies of that information, and the additional right to have any errors corrected. To exercise these rights, contact our Privacy Office and we will respond to your request within 30 days of receipt of your request or advise you if additional time may be required. Please note, however, that there may be situations in which we are legally prohibited from responding to your request or may refuse your request because the nature of the information is commercially sensitive or involves Personal Information of another person. If this is the case, we will advise you why your request has been refused, subject to any legal restrictions. We may also charge you for providing access to personal information if the costs of providing access are otherwise prohibitive but we will only do so after first advising you of the approximate cost and you confirm that you nevertheless require access.
We will also amend personal information that is demonstrated to be inaccurate or incomplete and will make reasonable efforts to advise other parties to whom we have supplied your personal information of corrections that are needed. There is no charge for verifying or correcting information.
