{"id":23531,"date":"2025-05-29T14:55:11","date_gmt":"2025-05-29T18:55:11","guid":{"rendered":"https:\/\/www.federated.ca\/blog\/non-classifiee\/retail-theft-prevention\/"},"modified":"2025-05-30T10:13:07","modified_gmt":"2025-05-30T14:13:07","slug":"prevention-vol-commerce-detail","status":"publish","type":"post","link":"https:\/\/www.federated.ca\/fr\/blog\/prevention-des-risques\/prevention-vol-commerce-detail\/","title":{"rendered":"Conseils de pr\u00e9vention du vol au d\u00e9tail"},"content":{"rendered":"

Le vol dans les commerces de d\u00e9tail (ou \u00ab\u2009vol au d\u00e9tail\u2009\u00bb) concerne tout autant les commer\u00e7ants et les propri\u00e9taires de magasins que leurs employ\u00e9s. Malheureusement, le crime organis\u00e9 est un probl\u00e8me courant dans le secteur du d\u00e9tail au Canada. Par exemple, le Conseil canadien du commerce de d\u00e9tail (CCCD) affirme que le vol \u00e0 l\u2019\u00e9talage demeure une r\u00e9alit\u00e9<\/a> et qu\u2019il est en croissance. Le vol \u00e0 l\u2019\u00e9talage et le vol au d\u00e9tail sont devenus un probl\u00e8me annuel de 5\u00a0milliards de dollars et le CCCD s\u2019inqui\u00e8te du fait que les vols deviennent de plus en plus audacieux et violents, avec l\u2019utilisation d\u2019armes.<\/p>\n

Quelle est la diff\u00e9rence entre le vol au d\u00e9tail et le vol \u00e0 l\u2019\u00e9talage?<\/h2>\n

Les termes \u00ab\u2009vol au d\u00e9tail\u2009\u00bb et \u00ab\u2009vol \u00e0 l\u2019\u00e9talage\u2009\u00bb sont souvent utilis\u00e9s de mani\u00e8re interchangeable, mais ils pr\u00e9sentent quelques diff\u00e9rences. Le vol \u00e0 l\u2019\u00e9talage d\u00e9signe g\u00e9n\u00e9ralement les vols de marchandises commis par des clients dans un commerce ouvert. Le vol au d\u00e9tail comprend un \u00e9ventail plus large d\u2019activit\u00e9s li\u00e9es au vol, et peut impliquer \u00e0 la fois des clients et des employ\u00e9s. Par exemple, le vol au d\u00e9tail peut inclure des d\u00e9lits tels que l\u2019enregistrement d\u2019une vente \u00e0 un prix inf\u00e9rieur, o\u00f9 un employ\u00e9 facture intentionnellement \u00e0 un client un prix plus bas que le plein prix d\u2019un article afin d\u2019en faciliter le vol.<\/p>\n

G\u00e9rer le risque de vol \u00e0 l\u2019\u00e9talage en tant qu\u2019entreprise<\/h3>\n

Il peut \u00eatre difficile de g\u00e9rer les risques de vol dans un commerce de d\u00e9tail, mais certaines mesures peuvent vous aider \u00e0 y parvenir. Voici quelques conseils \u00e0 suivre\u00a0:<\/p>\n

Optimiser l\u2019am\u00e9nagement int\u00e9rieur du commerce<\/h3>\n

Veillez \u00e0 ce que votre magasin soit am\u00e9nag\u00e9 de la meilleure fa\u00e7on possible pour pr\u00e9venir les vols, c\u2019est-\u00e0-dire en installant un \u00e9clairage appropri\u00e9 et des avertisseurs qui sonnent chaque fois qu\u2019un client entre ou sort de la boutique, ainsi qu\u2019en sur\u00e9levant les comptoirs o\u00f9 se trouvent les caisses pour assurer une meilleure visibilit\u00e9 dans le magasin. C\u2019est aussi toujours une bonne id\u00e9e de placer les articles de valeur faciles \u00e0 voler pr\u00e8s des caisses afin de pouvoir y garder un \u0153il.<\/p>\n

Utiliser des cam\u00e9ras pour surveiller le magasin<\/h3>\n

Peu importe \u00e0 quel point vous \u00eates vigilant, il est difficile de surveiller votre magasin de fa\u00e7on continue. Les cam\u00e9ras de surveillance ou de t\u00e9l\u00e9vision en circuit ferm\u00e9 (TVCF) peuvent constituer d\u2019excellents atouts. Ainsi, que vous soyez occup\u00e9 \u00e0 r\u00e9pondre \u00e0 vos clients ou simplement distrait momentan\u00e9ment, vos arri\u00e8res seront bien couverts.<\/p>\n

Utiliser la technologie \u00e0 votre avantage<\/h3>\n

Les \u00e9tiquettes \u00e9lectroniques sont une bonne fa\u00e7on de d\u00e9courager les clients de quitter votre magasin sans avoir pay\u00e9 leurs articles. Il est \u00e9galement important d\u2019\u00e9mettre un relev\u00e9 pour chaque achat ou remboursement, afin que les voleurs \u00e0 l\u2019\u00e9talage ne puissent revenir dans votre magasin avec un article vol\u00e9 pour demander un remboursement ou une note de cr\u00e9dit.<\/p>\n

Former les employ\u00e9s \u00e0 la pr\u00e9vention du vol \u00e0 l\u2019\u00e9talage<\/h3>\n

Plus vous avez d\u2019employ\u00e9s sur le plancher, plus vous augmentez vos chances de surprendre les voleurs la main dans le sac. Selon la taille de votre commerce, il peut \u00eatre profitable d\u2019embaucher davantage d\u2019employ\u00e9s. En prime, ils pourront vous aider \u00e0 accomplir d\u2019autres t\u00e2ches comme remplir les rayons et aider les clients.<\/p>\n

Dresser un plan de pr\u00e9vention du vol pour votre commerce de d\u00e9tail<\/h3>\n

Politiques du magasin<\/strong> : C\u2019est bien beau de mettre en place de telles mesures pr\u00e9ventives, mais qu\u2019allez-vous faire si vous surprenez un voleur? Il est essentiel d\u2019\u00e9tablir des politiques et des proc\u00e9dures claires sur la fa\u00e7on de g\u00e9rer les vols \u00e0 l\u2019\u00e9talage. Ces politiques doivent mentionner le num\u00e9ro des personnes \u00e0 joindre en cas d\u2019urgence<\/a> et les protocoles relatifs aux m\u00e9dias. Et comme le d\u00e9montrent les statistiques, c\u2019est parfois de vos propres employ\u00e9s que vous devez vous m\u00e9fier; alors, assurez-vous d\u2019avoir aussi des proc\u00e9dures \u00e0 cet effet si un tel incident survient.<\/p>\n

Avoir l\u2019\u0153il sur les clients et interagir avec eux<\/h3>\n

Accueillez les clients \u00e0 leur entr\u00e9e. Si vous avez un magasin de grande surface, pensez \u00e0 embaucher un employ\u00e9 qui saluera les clients \u00e0 leur arriv\u00e9e et \u00e0 leur d\u00e9part (il pourra \u00e9galement surveiller tout comportement douteux). Ne laissez jamais le magasin sans surveillance, et installez des affiches \u00e9non\u00e7ant clairement les politiques en mati\u00e8re de poursuites des voleurs \u00e0 l\u2019\u00e9talage.<\/p>\n

Assurez-vous d\u2019avoir la protection n\u00e9cessaire<\/h2>\n

Bien que la pr\u00e9vention du vol soit prioritaire dans votre commerce de d\u00e9tail, vous devez aussi le prot\u00e9ger au moyen d\u2019une assurance. Les mesures pr\u00e9ventives peuvent contribuer \u00e0 r\u00e9duire le nombre de vols, mais les choses peuvent tout de m\u00eame mal tourner. Sans une assurance ad\u00e9quate, vous pourriez devoir payer tous les frais d\u00e9coulant d\u2019un vol. Heureusement, Les assurances Federated offre une assurance con\u00e7ue pour les grossistes et les d\u00e9taillants<\/a>.<\/p>\n

Le pr\u00e9sent billet est fourni uniquement \u00e0 titre informatif et ne vise pas \u00e0 remplacer les conseils de professionnels.<\/em> Nous ne faisons aucune assertion et n\u2019offrons aucune garantie relativement \u00e0 l\u2019exactitude ou \u00e0 l\u2019int\u00e9gralit\u00e9 des renseignements qu\u2019il contient. Nous ne pourrons en aucun cas \u00eatre tenus responsables des pertes pouvant d\u00e9couler de l\u2019utilisation de ces renseignements.<\/em><\/p>\n<\/div><\/div><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":19,"featured_media":28712,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[186],"tags":[],"class_list":["post-23531","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-prevention-des-risques"],"acf":[],"yoast_head":"\nConseils de pr\u00e9vention du vol au d\u00e9tail \u2013 Federated<\/title>\n<meta name=\"description\" content=\"Le vol au d\u00e9tail, un probl\u00e8me courant au Canada, est une pr\u00e9occupation majeure pour les propri\u00e9taires de ce type de commerce. 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