What to do after experiencing a loss
For many people, the uncertainty of not knowing what happens after they file a claim can be very worrying. What happens next? Will I be covered? We’re here to reduce your stress by explaining the process, assessing your claim fairly and minimizing disruption to your business. We believe in being transparent about our claims process upfront, so you can stop worrying about the unknown and get back to doing what you do best – running your business.
Dedicated Agent
With a dedicated Commercial Insurance Specialist on your side, you can always get personalized service, expertise and advice to help protect your business and keep it safe. Your agent will work directly with you and our Field Risk Agents to build customized insurance solutions designed specifically for your business.
Field Risk Analysts
We know that no two businesses are alike, which is why your insurance policy is handcrafted for you based on your unique operations and risks. Our Field Risk Analysts are trained to identify and measure risk exposure, go over your insurance needs, and recommend suitable coverage according to their findings.
Claims specialists
Because of your specialized insurance approach, our Claims Specialists are skilled in handling claims specific to the unique industries we serve. We’ve made it our mission to handle and resolve every claim in a way that is responsive, timely and transparent. We’ll be there for you every step of the way, and available 24/7 to resolve your claim as quickly as possible so you can get back to running your business.
Loss prevention team
Loss prevention is at the heart of what we do, and our Risk Services Specialists deliver a host of value-added programs to Federated Insurance clients. On-site consultations, in-depth assessments, and insightful training solutions are at your fingertips, and our Risk Services Specialists will continue to support you as your business evolves.
Claim Status
Have a question about your existing claim? Contact your Commercial Insurance Specialist. If you don’t know who your Commercial Insurance Specialist is, just call or email the Claims Service Representative for your region.
We’re here for you
Re-Claim your business
Our consulting services can enhance any risk management strategy. Customers can contact our Specialists through our complimentary Risk Management Assist service: with a simple phone call, you’ll get the guidance you need on a variety of loss prevention topics. This service can help mitigate risks and potential future losses, and it comes at no additional cost. To reach our Risk Services team, contact them at:
Express Claims Service
We’ve developed a fully mobile service to ensure your appraisal will be complete within a half day! How does it work? After being in an auto accident, you will give the Federated claims team a call. A link will be sent directly to your smartphone, prompting you to snap some photos of the damage to your vehicle. Then, simply tap to send them back to your claims adjuster in real time. Your adjuster will get started on your appraisal. While you wait, your adjuster can help you find one of our preferred collision centers for repairs and arrange a rental if necessary. You’ll receive a call to outline your settlement details. You’ll be back on the road before you know it!
