Accessibility Standards 2017-05-18T16:21:49+00:00

Our Accessibility Standards policy

At Federated Insurance, we want to provide an open and accessible environment for everyone who works at or visits our offices. It’s our policy to follow the principles of dignity, independence, integration and equal opportunity that are outlined in the Accessibility for Ontarians with Disabilities Act, 2005 (AODA).

The Accessibility Standards Policy that we’ve put in place applies to:

  • Employees
  • Volunteers
  • Agents and/or contractors who deal with the public or other third parties representing Federated Insurance
  • Anyone who takes part in the development of Federated Insurance’s policies, practices and procedures

In keeping with the principles behind our Accessibility Standards Policy, we’ll make an effort to:

  • Ensure that all individuals receive the same value and quality of service.
  • Enable individuals with disabilities to do things they need to do, at their own pace, as long as it doesn’t present a safety risk.
  • Find alternative ways to ensure that individuals with disabilities have access to the same services, in the same place and in a similar manner. We’ll provide adequate notice if there are any service disruptions that might temporarily prevent access.
  • Take individual needs into account.
  • Communicate with the individual’s disability in mind.
  • Ensure that job accommodations are provided for employees with disabilities.
  • Ensure that accessibility will be considered during all phases of the employment relationship, including performance management and career development.

We’ll provide training to all current and new staff members to ensure that accessibility continues to be an integral part of our daily business operations.

If assistance is required…

Individuals with disabilities are welcome to use their own assistive devices, support people or service animals in our offices. If there’s a safety issue or other concern, we’ll work with the individual to provide an alternative solution.

Temporary disruptions

Should a temporary disruption prevent individuals with disabilities from accessing our offices or our services, we’ll provide updates on our website or by posting notices on our premises.

Your feedback is important

You can help us make sure that we’re living up to the standards of our accessibility policy by providing us with your feedback. Please contact our Human Resources department at 416.350.4400 or email us at human.resources@nbfc.com. You can also reach us by regular mail at:

Northbridge Place
Human Resources Department
105 Adelaide St. W.
Toronto ON
M5H 1P9

Alternatively, you may contact us by any of the means noted above to request a copy of this policy in a format that takes into account any disability you may have.

Click here to download a PDF of our accessibility policy

Any complaints with respect to this policy or Northbridge’s execution of this policy may be sent to Northbridge’s Complaints Liaison Officer/Ombudsman. The Complaints Liaison Officer/Ombudsman’s contact details and the process for the handling of such complaints may be found in our Complaints Handling Protocol. Click here for our Complaints Handling protocol.

Federated Insurance