In our previous blog article, we shared information on fire prevention tips for restaurant owners; now, we look at another common risk for restaurants: slips, trips and falls. Over the past decade, we’ve seen a rise in slip and fall claims against restaurant owners. As a result, there have been more lawsuits stemming from slip and fall accidents, with an increase in the amount of damages awarded for personal injury, lost employment income and expenses stemming from the incident. Slip and fall hazards can range from the obvious to the unexpected, but it’s your duty as a property owner or occupier to be aware of the hazards that may cause an accident. After all, the last thing on the mind of your patrons is to be mindful of hazards that you may have missed. A maintenance program that is proactive about identifying and preventing these hazards can help protect your patrons, staff and restaurant.
Tips to help prevent slip and fall hazards outside your restaurant
The parking lot should be inspected at regular intervals for potholes, uneven surfaces, cracks and other debris. Areas of concern should be clearly marked and repaired as soon as possible. Debris that could cause slip and falls should be removed at the time of inspection.
Downspouts that drain water onto parking lots or sidewalks should be redirected to another area to prevent the buildup of ice during the winter months.
Pathways, walkways, stairs and ramps should be regularly inspected and free of clutter.
There should be adequate lighting for nighttime use. Provide adequate lighting at loading docks, service entrances, delivery areas and the parking lot.
Stairways should be regularly inspected to ensure that walking surfaces and handrails remain in good condition and are slip-resistant.
Keep parking areas free of oil slicks, snow and ice. Repair potholes immediately.
Paint speed bumps, drains, maintenance covers, posts, ramps and curbs with a non-slip, high-contrast paint to make pedestrians and drivers aware of their presence.
Ensure that all patio chairs, umbrellas and tables are in good condition.
Maintain a documented log with entries of what has been completed, at what time, by whom, and note the climatic conditions at the time of snow and ice removal.
Tips to help prevent slip and fall hazards inside your restaurant
Keep floors, aisles and exits clean, dry and free of clutter, water, oil or grease.
Use “wet floor” signs and mop spills immediately.
Replace or repair tiles or carpet that are missing or not firmly in place.
Avoid uneven transitions in walking surfaces.
Keep stairs or landings clean, adequately lit and clear of equipment; also ensure they’re equipped with handrails and non-slip treads.
Provide adequate lighting where patrons walk.
Provide slip-resistant floor coverings and surface finishes.
Mark glass doors and door sidelights so glass is visible.
Check tables, chairs, booths, stools and counters regularly for broken parts, splinters, rough or sharp edges as well as protruding nails or screws. Make needed repairs immediately.
If an accident occurs
Despite being proactive and taking precautions to make sure there are minimal hazards in your restaurants, accidents may still occur. In the event that a slip and fall incident is reported, an Accident Report Form should be available on site and completed by the claimant and/or any available witnesses outlining the details of the accident. Taking photos of the conditions at the scene of the accident, as well as the footwear the person was wearing on that day are also important pieces of information to collect.