COVID-19 Information
To help keep you and your business safe during the COVID-19 outbreak, refer to the following resources to assist you with your pandemic planning and business continuity efforts.
Resource spotlight: Infection control 101 for businesses
As provinces across Canada have started to reopen the economy, infection control has become a priority for all businesses. To help you better understand COVID-19 exposures and worksite infection control best practices, Federated Insurance has partnered with VOHS Consulting Group, experts in occupational health and safety, to provide you free access to a risk management training program designed to help you understand the risks and how you can create a plan to control infection exposures.
What’s covered
- Coronavirus identification and background
- COVID-19 transmission
- Symptoms and health effects
- Prevention control to reduce the risk of infection for workplaces
- Roles and responsibilities
- Cleaning and disinfection protocols or best practices
- What to do when physical distancing is not possible
How it works
1) View a 30-minute self-training module on demand
2) Answer the quiz accurately
3) Be certified by receiving an e-certificate
Resources
Resources from the Government of Canada
Additional Resources
General FAQs
At Federated, the health and wellness of our employees and customers is our utmost priority. As a proactive measure to help curb the spread of COVID-19, all of our employees are now working remotely. We remain open for business and are here to serve you.
If you’re in a heavily impacted industry and in need of some flexibility with premium payments, please contact your Commercial Insurance Specialist and they will work with you to find a solution.
Yes. Click here for more information on how to report a claim.
Yes, your policy will continue to cover your premises. Please contact your Commercial Insurance Specialist for more details about the coverage within your policy.
Depending on the terms and conditions of your policy, your business may be covered for allegations related to the pandemic. Please contact your Commercial Insurance Specialist for details.
Please contact your Commercial Insurance Specialist to discuss the details of your policy.
Who to contact
If you have questions about coverage related to the pandemic outbreak, please contact your insurance agent.
Reporting claims
Please report any non-emergency claims online here.
If your claim is urgent,
please call 1.855.616.6262.
If you have a question about a claim already in process, contact your regional claims team, at one of the following e-mails:
Business Support FAQs
Federal
Information on Federal support for businesses can be found on the Government of Canada’s website.
Provincial
Provincial
Ontario
WSIB is offering a financial relief package to all Ontario businesses to help reduce the financial burden of the COVID-19 situation. Visit this link to learn more.
Federal
The definition of an essential service can vary from one province to another. To see if your business has been defined as an essential service, click this link for an online guide.
Provincial
Nova Scotia
The Government of Nova Scotia has developed an online tool to quickly help employers determine if they may remain open, in compliance with current workplace safety requirements. Visit this site for more details.