COVID-19 Information

To help keep you and your business safe during the COVID-19 outbreak, refer to the following resources to assist you with your pandemic planning and business continuity efforts.

Online resources

Reporting claims

Please report any non-emergency claims online here.

Submit a claim online

If your claim is urgent,
please call 1.855.616.6262.

If you have a question about a claim already in process, contact your regional claims team, at one of the following e-mails:

[email protected]
[email protected]
[email protected]
[email protected]

General FAQs

At Federated, the health and wellness of our employees and customers is our utmost priority. As a proactive measure to help curb the spread of COVID-19, all of our employees are now working remotely. We remain open for business and are here to serve you.

You can continue to contact us through our regular methods of communication. If you have questions about coverage related to the pandemic outbreak, please contact your insurance agent.

As the situation evolves, we’ll also continue to monitor developments, provide updates and offer additional resources on this page, as well as through our social media channels:

If you’re in a heavily impacted industry and in need of some flexibility with premium payments, please contact your Commercial Insurance Specialist and they will work with you to find a solution.

Yes. Click here for more information on how to report a claim.

Yes, your policy will continue to cover your premises. Please contact your Commercial Insurance Specialist for more details about the coverage within your policy.

Depending on the terms and conditions of your policy, your business may be covered for allegations related to the pandemic. Please contact your Commercial Insurance Specialist for details.