Toronto, September 21, 2026 – Federated Insurance is proud to announce it has been shortlisted for two prestigious Insurance Business Canada (IBC) Awards:
- Outstanding Customer Experience Award
- Claims Team of the Year – Insurer
The recognition highlights Federated’s commitment to delivering exceptional customer experiences for Canadian businesses and providing responsive claims support when policyholders need it most.
Being shortlisted for the Outstanding Customer Experience Award reflects Federated’s efforts to enhance the customer journey through innovation, service excellence, and a deep understanding of the needs of Canadian business owners.
“At Federated, delivering an exceptional customer experience is at the heart of everything we do,” said Todd MacGillivray, President, Federated Insurance. “Federated team members take the time to understand each customer’s business and provide personalized guidance, support and expertise at every stage of their journey. Being recognized for this award reflects the trust our customers place in us and our goal to deliver exceptional service at every touchpoint.”
The Claims Team of the Year nomination recognizes Federated’s claims professionals for delivering a responsive, empathetic, and customer-focused claims experience.
“When customers experience a loss, they need more than just claims service. They need confidence that someone is there to help them move forward,” said Evan Di Bella, Senior Vice President, Claims, Federated Insurance. “The Federated claims team is committed to providing personalized support, proactive communication and timely resolutions that help customers focus on getting back to business. This nomination reflects the dedication our team brings to every claim, every day.”
The Insurance Business Canada Awards celebrate excellence across the Canadian insurance industry, recognizing organizations and professionals that are driving innovation, leadership, and outstanding performance.
Winners will be announced at the Insurance Business Canada Awards ceremony in November 2026.
About Federated Insurance
Federated Insurance has supported Canadian businesses for over a century with specialized industry expertise and trusted protection. Recommended by more than 100 trade associations and buying groups, we’re committed to building strong, long-term relationships with our customers. Visit us at www.federated.ca to learn more.
Federated Insurance Company of Canada is a registered trademark of Federated Mutual Insurance Company. Federated Insurance is a registered user of the trademark.
For further information, please contact:
Ellen Brait
Manager, Corporate Communications
Northbridge Financial Corporation
[email protected]
