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CLAIM

your business

From the moment you file a claim with Federated Insurance, we work with your business’s specific challenges in mind. Your dedicated agent and claims adjuster work tirelessly together behind the scenes so you can focus on moving forward.

Knowing your business matters

We know that no two businesses are alike – that’s why we take the time to get to know yours. Our agents and claims adjusters have deep industry expertise, ensuring they grasp the complexities and challenges specific to your business.

Human connection

You’re not a number at Federated. When you file a claim with us, you always get the personalized service you deserve. We’ll guide you through the process from start to finish, so you know what to expect and when to expect it.

Outcome focused

We do what’s right. Our focus is always on achieving the best possible outcome for your business. We prioritize your needs and work diligently to resolve your claim efficiently and fairly, helping you to restore operations and continue contributing to your community.

92% of customers felt Federated made their claims process easy*

Your agent and claims adjuster will guide you through the entire claims process

When the unexpected strikes and you have a claim, it’s our job to help you get back to business — fast. We understand how claims affect your operations and are here to minimize disruptions. Our claims adjusters are equipped with in-depth industry knowledge and are committed to providing you personalized service and expert advice you can trust.

With offices coast to coast, you can rest assured we have the expertise in your province.

We’re available 24/7, which means we not only respond to your claim quickly but aim to settle it as efficiently as possible.

When filing a claim with us, you’ll get access to our network of preferred vendors that provide top-notch repairs.

When a disaster hits, our Catastrophe team mobilize immediately to reach the affected areas, fully prepared to carry out onsite inspections and expedite the claim settlement process.

We’re proud to be recommended by over 100 trade associations and buying groups across Canada who trust us to be there for their members when it matters most.

Here’s what our customers are saying:

I am extremely satisfied with how smoothly my claim was handled from start to finish. My claims adjuster went above and beyond to assist me with my claim. She was extremely thorough, helpful, professional and a pleasure to talk to.

Construction & Contracting customer

Our recent fraud claim was handled with compassion, understanding and efficiency. Both our agent and adjuster acted in a professional and courteous manner, bringing this distasteful occurrence to a quick end.

Equipment Dealer customer

What made it easy for me was that my claims adjuster was always available and willing to take my calls and walk me through the process. I had lots of questions and they were able to answer all of them for me.

Manufacturing customer

During the unfortunate event, Federated was very helpful in guiding me through the process with little stress and was patient with me. My claims adjuster and agent made the process a lot easier and a pleasure to deal with, looking after me very well!

Automotive customer

This was my second time in 6 months that my tools were stolen and yet Federated Insurance took care of my needs. All I had to do was make a list of the stolen items and send in copies of receipts. I was able to continue my business and buy the missing tools that we need to keep our business going. It was stress free and a big help.

Construction & Contracting customer

It was a seamless experience. I put in the claim and after a very short time my claims adjuster called back explaining the time frame required to complete the claim. They were very professional and it was a pleasure working on this claim with them.

Manufacturing customer

*Based on Federated claims customer survey results from Feb 1 to Jul 31, 2024.