Assist Services2018-11-02T16:47:10+00:00

Our Assist Services

Not only does Federated Insurance provide comprehensive insurance coverage for Canadian businesses, but we also offer additional services for added peace of mind. To help protect the things that matter most, we’re proud to offer assist services to every Federated customer at no additional cost to you. Learn more about how our Legal Assist, Trauma Assist, Risk Management Assist, and Cyber Assist services take your protection to another level.

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Risk Management Assist

We know that building a business takes a lot of time and hard work, so it’s vital that it be protected from any future loss, if possible. That’s why we offer Risk Management Assist, a service that grants customers access to our team of Risk Services Specialists who have years of experience and in-depth knowledge and expertise across many industries.

They can help you mitigate risks by answering questions and providing guidance on a variety of property, auto, and liability loss prevention topics. These topics could include fire detection and suppression systems, building security, and contractor’s liability and driver training, among others. Our Risk Services Specialists can also provide guidance on any regulatory, legislation, or code requirements your business may be dealing with.

They can help you mitigate risks by answering questions and providing guidance.

Trauma Assist

We’re here to support your business needs, but we also value our customers’ well-being. Our Trauma Assist service is designed to provide access to confidential 24-hour counselling to help our customers, their employees, and their family members cope with the emotional effects of a major loss.

After a traumatic insured loss like a lawsuit, fire, robbery, or a loss resulting in a serious workplace injury or death, this service offers access to personal, one-on-one counselling services by telephone or in-office appointments. In-office Critical Incident Stress Management services can also be made available in your workplace if several employees are affected. A referral to an appropriate resource within the community can also be provided if long-term or specialized counseling is required. All counselling services are provided by independent third-party professionals and confidentiality is strictly maintained.

Our Trauma Assist service is designed to provide access to confidential 24-hour counselling.

We’ve partnered with CyberScout, a leading data risk management service provider.

Cyber Assist

As the world becomes increasingly data-driven, businesses are reaping the benefits of incorporating more technology into their day-to-day operations, but the risks associated with electronic data and holding sensitive information have increased. A cyber attack could bring any business’ operations to a standstill, which is why precautions need to be taken.

That’s where Cyber Assist comes in. We’ve partnered with CyberScout, a leading data risk management service provider, to offer a service that includes consultation on proactive measures to protect your business, as well as reactive assistance in the event of a privacy breach.

CyberScout also provides pre- and post-privacy breach services, incident response planning, crisis management, notification assistance, and media relations consulting. With Cyber Assist, customers can access CyberScout’s website, which provides data protection tips, encryption guides, data breach regulations and customizable templates that can be used as part of an incident response plan.

Want to learn more about our insurance offerings?

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Alert to our Customers – Canada Post strike Learn more X

To avoid disruption in your insurance coverage in the event of a possible Canada Post strike, we ask that you pay your premium using online banking. To discuss alternate payment methods please contact your Commercial Insurance Specialist or call 1-844-628-6800.

For inquiries about any in-progress claims, please contact the adjuster handling your claim or call 1-855-616-6262.

For all other questions please contact us at 1-844-628-6800.